Voice workflows
AI-assisted calling flows structured around a defined operational objective.
AMCA / COMMUNICATION AI
Conversations that
trigger action.
AMCA is AGT's AI-assisted calling and messaging product direction for workflows where communication needs to reliably lead to a next step.
Automation should do more than send a message. It should understand why the conversation happened and what comes next.
01 / LIVE WORKFLOW CONCEPT
Voice in.
Action out.
A visual concept for connecting AI-assisted communication to business logic and downstream actions.
AMCA / CALL WORKSPACE● LIVE CONCEPT
VOICE SESSION
Detected intentAppointment enquiry
ContextExisting customer
Next actionRoute to booking workflow
ACTION LOG
00:03Conversation context initialized
00:11Intent extracted: appointment enquiry
00:18Relevant workflow selected
00:24Action prepared for system handoff
Messaging workflows
Follow-ups, reminders and conversational interactions connected to the customer journey.
Workflow orchestration
Connect communication to the action, system or person that should handle what comes next.